Product shipping:

All of our products are shipped free freight in the continental United States. The way your order is going to be shipped depends on the destination, size, and quantities of the ladders. Our sales managers have vast variety of methods to serve you the most efficient way. Here are the general outlines:

Little Giant Ladder System Model 13, Model 17, Little Giant Ladder Accessories (Work Platform, Leg Leveler, Wall Stand-off) ordered without a ladder, Little Jumbo-Safety Steps will be shipped the most efficient way either via UPS ground from our closest warehouse (usually within 1 business day) or via FedEx ground direct from manufacturer (usually within 1-4 business days).

Little Giant Ladder System Model 22, Model 26, MXZ-Skyscrapers and Little Giant extension planks are oversized items and tend to be very expensive to ship. Destinations where we have physical presence (Los Angeles, San Diego, Phoenix, Las Vegas metropolitan areas) are generally serviced via Sunset Ladder delivery trucks. Orders are delivered within 2-4 business days. Orders with other destinations are commonly shipped FedEx ground direct from manufacturer (UT) within 1-4 business days.

Free freight offer presumes Ladder Depot discretion on the method of shipping.

NEW "Rush shipping" option (10 business hours) is now available on most itemes for additional charge. Rush orders received by PM 2:30 Pacific time will be shipped out via customer selected method from one of our warehouses the same business day. Customers are provided with tracking information immediately after it's submitted to the UPS system.

If you need to specify other way of shipping please contact us here before placing the order.

All of our products are shipped in corrugated boxes to help protect the contents during transit. If the item appears to have obvious damage by FedEx, UPS or common carrier you have the right to refuse the package. Also if a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the content is not damaged. If you signed for damaged package or someone else signed for it, you become responsible for filing the damage claim with UPS or other carrier. If the item appears to be damaged straight from the manufacturer, immediately contact us here for return instructions.

All ladders, accessories, and planks are shipped fully assembled, with the exception of the Wall Standoff, which requires minimal assembly. Included with each ladder are an owner's manual, which contains important information regarding the proper usage of your ladder, instructional DVD, and a warranty card which can be filled out and mailed in to activate the warranty. Each ladder has been personally inspected at the factory to ensure the highest quality.

We also offer discounted shipping to Alaska, Hawaii, Canada, and other destinations (usually between $80 - $120 extra air freight to AK and HI) depending on the size of ladder and the final destination. Contact us here for more information on our discounted freight charges outside the Continental US.

Even with shipping time, it rarely takes more than 10 days or so to receive your order. In the event of delays, every effort will be made to contact you by phone or e-mail.

Product returns:

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a return authorization from Ladder Depot (except for Demo Ladders, Owner's manuals and instructional DVDs purchased separately and special order items).

If not returned in resellable condition, a restocking fee of up to 25% will be charged, depending on the condition of the ladder. The condition of the ladder will be determined by a representative of Ladder Depot upon receiving the ladder.

For an RA number (Return Authorization) contact us here. All Returns require an authorization number. Please note that an RA number does not guarantee final disposition. All returns are subject to inspection.

All exchanged/returned merchandise must be in original factory condition, including manual, instructional DVD, warranty card (not filled-out) and all accessories (if applicable). Please do not tape or write anything on the item(s)! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

Pack the products into a shipping box, and tape securely. Write the RA number issued by Customer Service clearly on the shipping label.

Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

The credit amount for the refund will be paid by check, or if the purchase was made by a credit card, the credit card will be credited, less any freight charges.

For more information, please read our FAQ page.