Little Giant Ladder System FAQs

Q #1: I can't decide on which size of Little Giant ladder I need. What size do you recommend?

A: It is difficult to recommend a particular size of the LittleGiant because everyone has different needs. Look over the following size comparisons and you should get a good idea which Wing ladder might work out best for you. If you're still not sure which size you should get, remember that it is better to overestimate your ladder height needs, because you can always shorten a longer Little Giant ladder if you need to. The same can't be said of a ladder which is too short. 99% of all Litte Giant ladders which are returned to us are to exchange for the next bigger size. Don't let this happen to you.

Overall:

 

The Model 13 is perfect for a small 1 story house. The Model 17 is perfect for a 1 or 1 1/2 story house. The Model 22 is perfect for a 2 story house. The Model 26 is perfect for a 2 1/2 story house.

Q #2: Why is the Little Giant Model 17 only 15 feet high in the extension position?

A: This is how OSHA classifies all extension ladders, and is common among all brands of ladders. They take a measurement of all the ladder sections laid end to end, and classify the ladder as that height of extension ladder. So, a typical 24 foot extension ladder really isn't 24 measured feet high, but rather the length of the combined ladder sections. When you take into account the necessary overlap of each adjacent ladder section, you lose some of the ladder height. There are other criteria involved in designating the model height of a particular ladder, but basically this is how OSHA has established a standard in labeling extension ladders. More information can be found at OSHA's website.

Q #3: What are the differences between the Type IAA, Type IA 'Original', Type IA "Titan", Type I, and the Type II Wing ladders?

A: The Type IAA is the top of the line model in the Little Giant Ladder lineup, introduced in the fall of 2001. It meets the new OSHA 375lb, Extra Heavy Duty Industrial Rating for ladders. Based on the original Type IA Little Giant, the Type IAA uses thicker gauge aluminum and extra bracing to achieve the increased workload capacity. This is an incredibly tough ladder! The Type IAA Litte Giant ladder system is an excellent choice for heavy duty industrial use, construction work, or for the demanding homeowner seeking an incredibly tough ladder. It comes with a Lifetime Warranty (6 year warranty for ladders purchased prior to 2004). Currently Type IAA ladders are not represented on our web site, but available through special orders.

The Type IA is the "Original" Little Giant Ladder, having been in production since 1972. Model 17 is the exact model currently being marketed on TV. It meets the OSHA Type IA 300lb, Extra Heavy Duty Industrial Rating for ladders. The Type IA "Original" multipurpose ladder is engineered to be a rugged ladder built for incredible durability and maximum weight limits. Expect this to be one tough ladder, designed for years of dependable service. The hinges are almost 50% thicker than the Type IA "Titan", the Type I, and the Type II hinges, for greater rigidity and higher weight loads. The Type IA "Original" Wing ladder is an excellent choice for heavy commercial use, household use, or for the demanding person seeking a rock solid versatile ladder. It comes with a Lifetime Warranty (5 year warranty for ladders purchased prior to 2004). Type IA "Original" telescoping ladders make up over 75% of Little Giant Ladder sales. It's by far our best seller! You WON'T be disappointed with this ladder!

The Type IA "Titan" Little Giant Ladder is currently discontinued model line. The Type IA "Titan" meets the OSHA 300lb Duty Rating for ladders. Based on the medium duty Type I, the Type IA "Titan" incorporates extra enhancements such as upgraded hinge plates to meet the 300lb rating. The Type IA "Titan" and the Type I are very similar ladders, sharing approximately 95% of the same parts and material.

The Type I Little Giant Ladder system is the medium duty model, introduced in the fall of 2001. The Type I meets the OSHA 250lb Duty Rating for ladders. Originally based on the light duty Type II, it incorporates extra enhancements such as upgraded Lock Tab Assemblies and extra riveting to meet the 250lb rating. The Type I Wing ladder is an excellent choice for light commercial or household use. It comes with a 4 year warranty. Type I ladders make up approximately 25 % of Little Giant Ladder sales.

The Type II Little Giant Ladder system is the lightest duty line of Wing ladders currently being discontinued. Introduced in 1986, the Type II meets the OSHA 225lb Duty Rating for ladders. Although the ladder was discontinued replacement parts are still available through special orders.

Which one should I get? It depends on the needs of the person using the ladder. If strength, ruggedness, and durability at a reasonable price are the major factors in purchasing a ladder, then the Type IA LittleGiant should be the ladder of choice. If lower cost and the weight of the ladder are the major factors in purchasing a ladder, then the Type I would be a right choice. Over the years most people come to the same decision, that the Type IA is the best value, hands down! This is why we "Highly Recommend" it. The second choice would be the Type I Little Giant Ladder. Although the Type IAA Little Gianat Ladder sysetemis "the top of the line" Wing ladder, the average person tends to consider it as an "overkill" for their ladder needs. But which ever ladder you choose, you can be assured you will receive the highest quality, most versatile ladder on the market today, the Little Giant Ladder!

Q #4: Do you have an instructional DVD of the Little Giant Ladders?

A: Yes. A free Instructional DVD is included with your ladder order. The DVD is very informative and quite interesting, and covers the basics on the proper operation of the Little Giant Ladder. It also shows the unique positions the ladder may be placed in, and includes a brief showing of the entire Wing product line. DVD or VHS video tape can also be purchased separately here.

Q #5: How competitive are your prices on Wing ladders?

A: Wing Enterprises- the manufacturer of the Little Giant Ladder System closely monitors prices of all it's dealers. Browsing Internet you are unlikely to find chipper prices anywhere else, quantity discounsts are not available as well. Before making the decision where to get your ladder from we can suggest you to look at the company's profile. Find out if the company has physical address, phone etc. How long has this company been in business? Is this an authorized Little Giant dealer? Does this company have any knowlege of the ladder market or they sell Little Giant because it's a "hot TV product"? Does this company pay product liability insurance? Does this company offer parts and service? We are absolutely positive that Sunset ladder co. is far ahead of it's competitors!

Q #6: How do I place an order at Little Giant Ladder Depot?

A: Easy. Once you decide on the Little Giant products you would like to order, you may use our Secure Server to complete the transaction online. You can also call, mail or fax your order form or pick the ladder personally at one of our six locations. You must mention this web site or bring a coupon to receive all internet promotions!

Q #7: What forms of payment do you accept?

A: Visa, Mastercard, Discover, American Express, Personal/Company Checks, or Money Orders. Of course we also accept cash, but it's not recommended for mail order.

Q #8: How do you ship orders? How long does it take receive LittleGiants?

A: All of Little Giant ladders are shipped free freight in the continental United States. The way your order is going to be shipped depends on the destination, size, and quantities of the ladders. Our sales managers have vast variety of methods to serve you the most efficient way. Here are the general outlines:

Little Giant Ladder System Model 13, Model 17, Little Giant Ladder Accessories (Work Platform, Leg Leveler, Wall Stand-off) ordered without a ladder, Little Jumbo-Safety Steps will be shipped the most efficient way either via UPS ground from our closest warehouse (usually within 1 business day) or via FedEx ground direct from manufacturer (usually within 1-4 business days).

Little Giant Ladder System Model 22, Model 26, MXZ-Skyscrapers and Little Giant extension planks are oversized items and tend to be very expensive to ship. Destinations where we have physical presence (Los Angeles, San Diego, Phoenix, Las Vegas metropolitan areas) are generally serviced via Sunset Ladder delivery trucks. Orders are delivered within 2-4 business days. Orders with other destinations are commonly shipped FedEx ground direct from manufacturer (UT) within 1-4 business days.

Free freight offer presumes Little Giant Ladder Depot discretion on the method of shipping. It rarely takes more than 10 days or so to receive your order.

NEW "Rush shipping" option (10 business hours) is now available on most Little Giant ladders for additional charge. Rush orders received by PM 2:30 Pacific time will be shipped out via customer selected method from one of our warehouses the same business day. Customers are provided with tracking information immediately after it's submited to UPS system.

If you need to specify other way of shipping please contact us here before placing the order.

Q #9: How are the Little Giant ladders shipped?

A: All of our Wing products are shipped in corrugated boxes to help protect the contents during transit. All Little Giant ladders, accessories, and planks are shipped fully assembled, with the exception of the Wall Standoff, which requires minimal assembly. Included with each LittleGiant ladder is an owners manual, which contains important information regarding the proper usage of your ladder, instructional DVD, and a warranty card which can be filled out and mailed in to activate the warranty. Each ladder has been personally inspected at the factory to ensure the highest quality. Orders may be sent in multiple shipments resulting in multiple delivery dates.

Q #10: What about shipping charges?

A: All of our products are shipped free freight in the continental United States.

We also offer discounted shipping to Alaska, Hawaii, Canada, and other destinations (usually between $80 - $120 extra air freight to AK and HI) depending on the size of ladder and the final destination. Contact us here for more information on our discounted freight charges outside the Continental US.

NEW "Rush shipping" option (10 business hours) is now available on most itemes for additional charge. Rush orders received by PM 2:30 Pacific time will be shipped out via customer selected method from one of our warehouses the same business day. Customers are provided with tracking information immediately after it's submited to UPS system.

Freight charges tend to be very expensive if the ladder needs to be returned, so be sure of which model you need before you place your order.

Q #11: What about sales tax?

A: If you live in California, Arizona or Nevada and order from this website you will not pay any sales tax. It's included in the price. All other states are exempt from Sales Tax.

Q #12: What type of warranty does each Little Giant telescopig ladder have?

A: Type IAA Little Giant Ladders have a Lifetime Warranty (6 year warranty on ladders purchased prior to 2004). Type IA "Original" Little Giant Ladders also have a Lifetime Warranty (5 year warranty on ladders purchased prior to 2004). MXZ ladders have a 5 year warranty. Type IA "Titan" and Type I ladders have a 5 year warranty and Type II Little Giant Ladders carry a 3 year warranty. Fiberglass and Little Jumbo Stepladders each carry a 1 year warranty, as do all ladder accessories. Each ladder is shipped with a warranty card which can be mailed in, which activates the warranty. Demo versions carry a 5 year warranty by default and come without warranty registration card.

Q #13: What is your return policy?

A: We have a 30 day money-back guarantee on our products which are returned in resalable condition. If not returned in resalable condition, a restocking fee of up to 25% will be charged, depending on the condition of the ladder. The condition of the ladder will be determined by a representative of Little Giant Ladder Depot upon receiving the ladder.

Returning a ladder for a refund: If returning a ladder for a refund, the return freight charge will be paid by the customer, as well as the freight charge of originally sending out the ladder. In other words, to return a ladder for credit, the customer pays for 2 freight charges. The "free freight" offer does not apply if the ladder is returned for refund. Freight charges tend to be very expensive, (approximately $20-$80 for UPS ladders each way, and $100-$195 common carrier ladders each way, depending on the size of ladder and the final destination) so be sure you know what you are getting, and the correct size you need. Returning a ladder can be a little spendy.

Exchanging for a different size: If returning a ladder to exchange for a different size, the customer will be responsible for paying the original freight for that ladder, as well as the return freight charge. The replacement ladder will then be shipped free freight. In other words, the purchase of 1 ladder entitles you to only 1 free freight. The "free freight" offer does not apply to each ladder being shipped out. It's best to just make sure you know exactly which model will suit your needs before you initially place your order. Orders which are cancelled after it has shipped or shipments which are refused by the customer are subject to freight charges being added. 99% of all ladders which are returned to us are to exchange for the next bigger size. The Model 13's are the most common returned size. As stated earlier, freight charges tend to be very expensive if the ladder needs to be returned.

If returning a ladder, a return authorization number is required, or it will not be accepted. To get return authorization, please call our Corporate Office at (800)-660-1311, or (626)-575-4626; fax us at (626)-575-0758; or e-mail us here . The credit amount for the refund will be paid by check, or if the purchase was made by a credit card, the credit card will be credited, less any freight charges.

Q #14: What if I need replacement parts for my Little Giant Ladder?

A: We stock all genuine replacement parts for Little Giant Ladders, and can get you the exact part you need to service your ladder. We can also repair your Little Giant Ladder in our repair shop. Email us here and we will get back to you.

Q #15: Explain the "Buy 1, Get 33 Free!" thing.

A: This is an interesting and lighthearted way to look at the versatility of the Little Giant Ladder. When you buy a typical ladder, you are only getting "one" ladder. When you buy a Little Giant Ladder, it's like getting 33 extra ones to go along with it!